REFUND & RETURNS POLICY

1. 14-Day Trial Guarantee

Try your SAS Hair Straightener for 14 days, risk-free.

If you’re not satisfied, you can return it for a full refund—no questions asked.

Conditions:

You must request your return within 14 days of receiving your order

The product must be in reasonable condition (no physical damage or misuse)

You must provide proof of purchase

To initiate a return, email us at admin@sashair.com.au with your order number and reason for return.

Note: Customers are responsible for return shipping costs for 14-day trial returns.

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2. Faulty or Damaged Items

If your item arrives damaged, faulty, or not as described, you are eligible for a repair, replacement, or full refund under Australian Consumer Law.

Please contact us within 14 days of delivery and include:

Your order number

A description of the issue

Clear photos or videos

We’ll assess your claim and respond within 2 business days.

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3. 24-Month Warranty

All SAS Hair Straighteners come with a 24-month manufacturer’s warranty from the date of purchase.

What’s covered:

Electrical faults

Manufacturing defects

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What’s not covered:

Damage due to misuse, water exposure, drops, or unauthorized repairs

To make a warranty claim:

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Email admin@sashair.com.au

Include proof of purchase and a description of the fault (plus photos/videos)

We may ask you to return the item for inspection

If your claim is approved, we will repair or replace your product free of charge.
 

4. Returns Process

Contact admin@sashair.com.au to initiate your return

We will provide return instructions and address details

Refunds are processed within 5 business days of receiving the returned item

Return shipping responsibility:

SAS Hair covers shipping for faulty or warranty-related returns

Customers cover return shipping for 14-day trial refunds

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5. Contact Us

📧 Email: admin@sashair.com.au
📮 Mailing Address:
SAS Hair
PO BOX 3086
MT DRUITT NSW 2770
Australia