HOW LONG IS THE SAS WARRANTY?
SAS offers 2 year warranty on all Hair Straighteners.
DO YOU OFFER FREE POSTAGE?
SAS offers free postage on all orders above $99. If your order is under $99 there is a flat fee of $6.95 for postage. We do also offer Express postage at a flat rate of $14.95 per order.
DO YOU OFFER INTERNATIONAL SHIPPING?
SAS offers international shipping to the following countries: New Zealand, USA, Canada, United Kingdom, Singapore.
Prices for shipping will be displayed at check out, and all prices are in AUD.
IS THERE ANY DIFFERENCE BETWEEN THE STRAIGHTENERS?
There is no difference between the SAS straighteners apart from the colour.
WHAT IS THE MAXIMUM TEMPERATURE?
SAS Hair Straighteners have a adjustable temperature control which allows you to set your desired temperature. The range is from 50-232 Degrees.
HOW LONG WILL I BE WITHOUT MY STRAIGHTENER IF HAVE TO RETURN IT?
Once we have received the hair straightener it will take 24 hours to process to send you out a new hair straightener.
HOW DO I CLAIM MY WARRANTY?
To claim on the guarantee you need to retain your original proof of purchase. In the unlikely event of any appliance proving to be faulty. E-mail us for a return address.
HOW DOES THE 14 DAY MONEY BACK GUARANTEE WORK?
At SAS we are extremely confident in our product that we do offer a 14 day money back guarantee. If you are not satisfied for any reason, simply contact us to arrange for the hair straightener to be sent back for a full refund.
WHAT IS ZIPPAY - PAY LATER?
To view more info please CLICK HERE
Hair Straightener FAQ
HOW DO I UNLOCK STRAIGHTENER TO ADJUST TEMPERATURE & TURN IT OFF?
To unlock the hair straightener, simply slide your finger from the top of the panel down and you will notice the lock symbol on the LCD display change to a unlock symbol, you can then adjust the temperature or turn off the power.
WHEN I TURN OFF THE STRAIGHTENER IT FLASHES "HIGH TEMP" WHY IS THAT?
The hair straightener will flash "HIGH TEMP" when you turn it off as a warning not to touch the plates, as the temperature is still very hot and the hair straightener is cooling down.
MY SAS STRAIGHTENER TEMPERATURE DECREASES?
The hair straightener temperature will automatically start to decrease after 2 minutes of no use. On the LCD screen you will see "SLP" appear next to the lock symbol, this means the hair straightener is in sleep mode and is cooling down. This is a safety feature added by SAS. To get the hair straightener out of sleep mode, simply tap the panel and when the lights appear on the panel the hair straightener will automatically rise back to the pre-set temperature.
HOW DO I CLEAN MY STRAIGHTENER?
Always unplug the appliance and allow to cool before cleaning. The appliance must only be cleaned when it is cold. Use a soft cloth to wipe the plates and handle. Do not use abrasives or cleaning solutions. (Refer to User Manual)
HOW BIG ARE THE HAIR STRAIGHTENER PLATES?
The hair straightener plates are 26x90mm.
The wide plate model size is 44x90mm.
How Does The Reward Program Work?
When you sign up you receive 500 bonus points. Every time you make a purchase you receive 2 points per $1 spent on our website. You may also refer a friend and receive 500 bonus points after they have made their first purchase.
You can reclaim the following discounts:
$5 Discount = 300 points
$10 Discount = 500 points
$25 Discount = 1000 points
To reclaim your vouchers, press login located in the top right corner. Once you have logged into your account click rewards program in the bottom left corner and it will show you a tally of your points and discount available for you to select from.
If you need any further assistance with the rewards program please email us.
Please note these shipping times are a general estimate and may vary due to your location and peak periods.
NSW Metro: 1-2 Business Days
VIC Metro: 1-2 Business Days
QLD Metro: 1-2 Business Days
SA Metro: 2-3 Business Days
WA Metro: 4-6 Business Days
TAS Metro: 4-6 Business Days
Please allow extra time if you are not in a metro area and are in a regional area. For more accurate time frame please contact SAS for further details.
Express Shipping is 1 business day within the Auspost Network.
(Express Shipping May Be Longer In Regional Areas Not Within The Express Post Network)
We use Couriers Please for most of our orders unless your order is being dispatched to some regional areas or PO box orders.